Sala de Redação

Dear Valued Client,

Please be advised that Pacific Union will launch a Demo Server upgrade from MT4 Server Time (GMT+2) 00:00 of 19th December to 15:00 of 20th December 2020. The upgrade would make clients unable to log in MT4 Demo Account temporarily. At the same time, the Demo Account Opening Application will be suspended until the maintenance completed. We will announce the completion accordingly.

After the upgrade, MT4 Demo Account Server will be renamed from PacificUnion-Demo to PacificUnionInt-Demo, you could re-login with the following 2 method:

1. MT4 for Mobile
• Launch the MT4 app and select “Setting”– “New Account”–“Login to an existing account” to search the new demo server to login.
• If clients can’t find the new demo server, please uninstall the old version and reinstall the new version of the MT4 platform from Google Play Store, App Store or our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/

2. MT4 for PC
• Launch the MT4 trading platform and select “File”–“Login to trade account” to login with new demo server
• If clients can’t find the new demo server, please uninstall and download the latest version of MT4 trading platform from our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/ , please kindly search the new server to login with your account details afterwards.

If you forget the MT4 Demo Account password, you could try to retrieve it from registered email or re-apply a new Demo Account on website: https://puprimecomsta.wpengine.com/open-demo-account/

* Please note that the Demo Account opened during 14th to 20th December 2020 that will be invalid after the upgrade. You need to re-apply a new one. We apologize for any inconvenience caused.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected], or phone 400 120 0576.

Dear Valued Client,

To further improve the trading environment, please be advised that the minimum lot size of the following instrument will be reduced. This change will occur on the 19th December 2020.

Please refer to the table below outlining the affected instruments:

*All hours are provided in GMT+2 (Server Time in MT4.)

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected], or phone 400 120 0576.

Dear Valued Client,

Pacific Union launched a Live Server upgrade during this weekend and it has been completed. Meanwhile, the Client Portal is restored and MT4 Live Account Server is renamed from PacificUnion-Live1 to PacificUnionInt-Live after the upgrade, please re-login your MT4 trading platform with the following 2 methods:

1. MT4 for Mobile
• Launch the MT4 app and select “Setting”- “New Account”- “Login to an existing account” to search the new server to login.
• If clients can’t find the new server, please uninstall the old version and reinstall the new version of the MT4 trading platform from Google Play Store, App Store or our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/

2. MT4 for PC
• Please uninstall and download the latest version of MT4 trading platform from our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/, please kindly search the new server to login with your account details afterwards.

*Please note that the old server of PacificUnion-Live1 is not available since 12th December 2020, please be sure to download the latest version of MT4 and login in with the updated server.

If you forget the MT4 Account password, please log in Client Portal:https://myaccount.puprime.com/login to click “Reset MT4 Password” field in the account on the main page. The new password will be sent to your registered email immediately. Please note that the password of MT4 could be reset once a day.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected]，or phone 400 120 0576.

Dear Valued Client,

To provide a better reliable trading environment, Pacific Union would like to launch a Live Server upgrades from MT4 Server Time (GMT+2) 00:00 of December 12th 2020 to 11:00 of December 13th 2020.

The maintenance would make clients unable to log in MT4 Live Account temporarily, but it won’t make any changes on account details such as password or affect any position which has been opened. At the same time, the function of deposit, withdrawal and data searching in Client Portal would be not available to use. We recommend clients to do arrangement in advance.

After the upgrade, MT4 Live Account Server will be renamed from PacificUnion-Live1 to PacificUnionInt-Live, you could re-login with the following 2 method:

1. MT4 for Mobile
• Launch the MT4 app and select “Setting”- “New Account”- “Login to an existing account” to search the new server to login.
• If clients can’t find the new server, please uninstall the old version and reinstall the new version of the MT4 platform from Google Play Store, App Store or our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/

2. MT4 for PC
• Please uninstall and download the latest version of MT4 trading platform from our official website: https://puprimecomsta.wpengine.com/trading-platform/metatrader4/ , please kindly search the new server to login with your account details afterwards.

* Please note that the above links is effective from December 12th, please be sure to download the latest version of MT4 after this date.

If you forget the MT4 Account password, you can click: https://myaccount.puprime.com/login to log in the Client Portal to click “Reset MT4 Password” field in the account on the main page. The new password will be sent to your registered email immediately. Please note that the password of MT4 could be reset once a day.

The Client Portal will be restored and you could re-login MT4 trading platform with the above methods as long as the maintenance has been completed. We will announce the completion accordingly, please pay attention closely.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected], or phone 400 120 0576.

Dear Valued Client,

Due to the rollover date of VIX index, Oil CFD(CL-OIL) and USDX index is approaching, please be advised that the pricing are difference between old and new futures contracts, we recommend clients to monitor their positions closely and properly control their positions.

New contracts for VIX index, Oil CFD(CL-OIL) and USDX index will automatically be rolled-over as below:

*All hours are provided in GMT+2 (Server Time in MT4.)

Please note:
•　The rollover will be automatic, and any existing open positions will remain open.
•　Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
•　To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
•　Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected], or phone 400 120 0576.

Dear Valued Client,

Regarding our current method of combining indices dividends with swaps, please be advised that we expect to launch the new feature starts from November 16^th 2020 to separate indices dividends with swaps in order to add more clarity on these rates.

The impact of this change will be that the indices dividends will not be paid or charged as an inclusion along with the swap component. Indices dividends will be executed separately through a balance statement directly to your trading account. The comment for trading index CFDs will be in the following format “Div&< Product Name >&< Net Volume >” which show in the balance.

For example, the comment shows in the balance will be “Div & NAS100 & 5” for trading 5 lots NAS100 for Long. On the contrary, the comment shows in the balance will be “Div & NAS100 & -5” for trading 5 lots NAS100 for Short.

Please note that the above adjustment is only displayed in the new format and there is no impact to the total cost.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected], or phone 400 120 0576.