Sala de Redação

Dear Valued Client,

PU Prime will be upgrading its website servers from 24 Sep 2024, 16:00 hrs. (GMT+3) until 25 Sep 2024, 22:00 hrs. (GMT+3).

During this period, there may be website intermittent interruption, but the Client Portal will remain unaffected. Once the update is completed, the websites will be fully restored and accessible immediately.

We recommend clients make necessary arrangements in advance to avoid any inconvenience.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Clients,

We are pleased to announce the addition of the commodities product Robusta Coffee Future on 30 September 2024 to our product portfolio, providing clients with broader diversification opportunities.

Robusta coffee represents 30% of global production, with Vietnam, Indonesia, and Uganda as key producers. Robusta coffee priced lower than Arabica coffee which is known as Coffee Cs on PU Prime and is more suited for the mass market. It has lower volatility due to its more stable supply.

The Robusta Coffee futures contract serves as the global benchmark for pricing physical Robusta Coffee. It is actively traded by a wide array of market participants such as producers, exporters, trade houses, importers, roasters etc.

We would like to highlight that as trading with us would be conducted through CFDs. The Robusta Coffee Future are non-deliverable contracts that are cash-settled based on the asset’s price changes.

Please refer to the table below outlining the new instrument:

Kindly note that the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat or email: [email protected] or phone +248 437 3105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

PU Prime recently completed a MT4/MT5 servers upgrade on 14 September 2024 00:00 hrs. (GMT+3) to 15 September 2024 23:59 hrs. (GMT+3).

We are pleased to inform that the server upgrade has been successfully completed and had been restored and fully functional.

Gentle Reminder:

• If your MT4/MT5 accounts log out automatically after the server upgrade. Please log in again to resume trading.
• If you experience login issues after the server upgrade, please reinstall the MT4/MT5 app from our official website:
  For MT4: https://download.mql5.com/cdn/web/pu.prime.ltd/mt4/puprime4setup.exe
  For MT5: https://download.mql5.com/cdn/web/pu.prime.ltd/mt5/puprime5setup.exe
• If you use an EA for trading and experience issues after server upgrade, kindly contact your dedicated account manager for further assistance.

We would like to express our gratitude for your patience and understanding during the period of server upgrade.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected], or phone +248 437 3105

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

PU Prime will be upgrading its MT4/MT5 servers starting from 14 September 2024 00:00 hrs. (GMT+3) to 15 September 2024 23:59 hrs. (GMT+3).

Access to MT4/MT5 Demo and Live accounts via the MT4/MT5 App, WebTrader, and PU Prime App will remain available during the server upgrade. However, price quotes, order execution, and trading will be unavailable during this time.

Additionally, deposits, withdrawals, data searches, and account opening applications will remain available.

Once the upgrade has been completed, access to MT4/MT5 servers will be restored.

Gentle Reminder:

• Your MT4/MT5 accounts may log out automatically after the server upgrade. Please log in again to resume trading.
• If you experience login issues after the server upgrade, please reinstall the MT4/MT5 app from our official website:
  For MT4: https://download.mql5.com/cdn/web/pu.prime.ltd/mt4/puprime4setup.exe
  For MT5: https://download.mql5.com/cdn/web/pu.prime.ltd/mt5/puprime5setup.exe
• If you use an EA for trading and experience issues during server post-upgrade, kindly contact your dedicated account manager for further assistance.

We encourage clients to actively manage their accounts and trades. Ensure that your trading account has sufficient funds to maintain your open positions to prevent their positions from forced liquidation due to a margin stop out.

We recommend that clients make necessary arrangements in advance.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected], or phone +248 437 3105