Sala de Redação

Dear Valued Client,

PU Prime will be upgrading its MT4/MT5 servers starting from 14 September 2024 00:00 hrs. (GMT+3) to 15 September 2024 23:59 hrs. (GMT+3).

Access to MT4/MT5 Demo and Live accounts via the MT4/MT5 App, WebTrader, and PU Prime App will remain available during the server upgrade. However, price quotes, order execution, and trading will be unavailable during this time.

Additionally, deposits, withdrawals, data searches, and account opening applications will remain available.

Once the upgrade has been completed, access to MT4/MT5 servers will be restored.

Gentle Reminder:

• Your MT4/MT5 accounts may log out automatically after the server upgrade. Please log in again to resume trading.
• If you experience login issues after the server upgrade, please reinstall the MT4/MT5 app from our official website:
  For MT4: https://download.mql5.com/cdn/web/pu.prime.ltd/mt4/puprime4setup.exe
  For MT5: https://download.mql5.com/cdn/web/pu.prime.ltd/mt5/puprime5setup.exe
• If you use an EA for trading and experience issues during server post-upgrade, kindly contact your dedicated account manager for further assistance.

We encourage clients to actively manage their accounts and trades. Ensure that your trading account has sufficient funds to maintain your open positions to prevent their positions from forced liquidation due to a margin stop out.

We recommend that clients make necessary arrangements in advance.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected], or phone +248 437 3105

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the following CFD instruments will be automatically rolled over as per the dates in the table below. As there can be a pricing difference between old and new futures contracts, we recommend clients to monitor their positions closely and manage positions accordingly.

Expiration dates:

Please note:

• The rollover will be automatic, and any existing open positions will remain open.
• Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
• To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
• Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone +248 4373 105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the following instruments’ trading hours and market session times will be affected by the upcoming September holidays.

Please refer to the table below outlining the affected instruments:

* All hours are provided in GMT+3 (Server Time in MT4/MT5.)

Note:

• In the event of reduced liquidity in the market, spreads might significantly increase from their normal average level.
• The above data are subject to changes. Please refer to https://www.puprime.com/news/ for latest details.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.