Sala de Redação

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected].

Dear Valued Client,

Please be advised that the following instruments’ trading hours and market session times will be affected by the upcoming April holidays.

Please refer to the table below outlining the affected instruments:

* All hours are provided in GMT+3 (Server Time in MT4/MT5.)

Please note that in the event of reduced liquidity in the market, spreads might significantly increase from their normal average level.

If you have any questions or require any assistance, please contact our support team via Live Chat or email: [email protected]

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected].

Dear Valued Client,

Please be advised that the following CFD instruments will be automatically rolled over as per the dates in the table below. As there can be a pricing difference between old and new futures contracts, we recommend clients to monitor their positions closely and manage positions accordingly.

Expiration dates:

*All hours are provided in GMT+3 (Server Time in MT4/MT5.)

Please note:

• The rollover will be automatic, and any existing open positions will remain open.
• Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
• To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
• Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected].

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected].

Dear Valued Client,

PU Prime would like to remind you that we have recently completed a server upgrade to provide an enhanced trading environment for all our clients. The upgrade was carried out on 18 March 2023, from 00:00 hrs. (GMT+3) until 05:00 hrs. (GMT+3).

As a result of the upgrade, the MT4/MT5 account server name has been changed as follows:
–PacificUnionLLC-Live to PUPrime-Live
–PacificUnionLLC-Live 2 to PUPrime-Live 2
–PacificUnionLLC-Live 3 to PUPrime-Live 3
–PacificUnionLLC-Demo to PUPrime-Demo

Please follow the following methods and steps below to log in to your account again

1. MT4/MT5 for Mobile (Existing User)

• Launch the app and select “Settings”- “New Account”- “Login to an existing account”
• Search PUPrime-Live/PUPrime-Live 2/PUPrime-Live 3 or PUPrime-Demo to login.

• Note: If you are unable to find PUPrime-Live/PUPrime-Live 2/PUPrime-Live 3 or PUPrime-Demo, please uninstall and reinstall the current version from Google Play Store/Apple App Store or our official website:

  https://www.puprime.net/trading/trading-platforms/trading-app/

2.MT4/MT5 for PC

• Launch the program and click on “File” – select “Open an Account” – click on “add new broker like “BrokerName”
• Type and search for PUPrime-Live/PUPrime-Live 2/PUPrime-Live 3 or PUPrime-Demo to login.
• Note: If you are unable to find PUPrime-Live/PUPrime-Live 2/PUPrime-Live 3 or PUPrime-Demo, please uninstall and download the MT4/MT5 trading platform from our official websites above and kindly search for the server to login with your account details afterwards.

Please note that these are the only server options available for all our clients. We highly recommend that you update your trading platforms with the new server names to ensure uninterrupted trading activities.

If you forget your MT4/MT5 Account password, visit https://myaccount.puprime.com/login to log in to the Client Portal to click the “Reset MT4/MT5 Password” field in the account on the main page.

Should you have any questions or require any assistance, please contact our support team via Live Chat or email: [email protected].